1. Overview
At Panda Products, every candle is handcrafted with care by our women artisans in Tamil Nadu.
Since each product is made to order, we handle cancellations and refunds with transparency and fairness.
Please take a moment to read our policy before placing an order.
2. RETURNS & REPLACEMENT
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We take great care in ensuring your product arrives safely.
However, if you receive a damaged or defective product, please contact us within 48 hours of delivery with the following details: -
Order number
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Photo of the damaged item and packaging
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Once verified, we will offer a replacement or refund (based on product availability).
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Conditions for replacement/refund:
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The damage must be reported within 48 hours.
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The product must remain unused and in its original packaging.
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Refunds or replacements will not apply to minor variations in fragrance, color, or texture, as our candles are handmade.